For the last ten years we have been eircom customers, quiet happily, Every now and then the would give me a call about efibre, no extra cost, better faster connection.
I am not a big fan of change but on the 28th of last month I relented, great a date was set last Tuesday the 4th November.The letter they sent out was interesting as it said "If you received a loyalty credit it will appear on your next bill" Now I feel hard done by that I wasn't worth a loyalty bonus.
The modem had to be in the setting room not the kitchen so no more sunny summer days in the garden.
On Thursday we discovered that the phone wasn't working though the broadband was working grand.
Yesterday I got a bill via email but though I could log in to my account, I couldn't see the bill.
I thought I could avail of the 10 day cooling off period and go back but sadly there is no going back.
If I want to I can cancel the efibre and wait 10 days with no phone or broadband and I would have to organize a new account.
When you ring at first the music is lovely Damien Rice but when you complain they roll out the classics.
I agreed to keep the broadband and get rid of home phone but really I am not happy.
Cooling off period is meaningless
Com Reg wont deal with you until you have exhausted the eircom complaints
procedure
When I complained on the eircom website, it said they will get back to me in 10 days.
If I ring them back this could be my last post.......
Update Saturday 22nd November
"Many thanks for your email.
In regards to your mail we have checked with Sales today and they have confirmed that you have changed your mind and requested to activate the Phone line, this is progressing presently. If you would still like to register a Complaint could we ask that you update us on the issue you would like us to pass on for you?
I hope this email is of some assistance to your query.
If you have any further queries please call our Customer Care team on 1901 or reply to this email and we will be delighted to assist you.
Regards,
Customer Care Administration Team
Eircom Ltd."
the email i received from eircom after sending the above complaint.
They don't care. The only reason I agreed to go ahead was They would have cut my broadband for 10 days.
They fixed the phone an then it went again, My fault of course for saying leave it off,
they are coming on Tuesday hopefully.
The only positive thing is that I now randomly pick up the phone to see if it is working which reminds me of the days when I was waiting to hear from my sweetheart and would do that.
My hubby wants to change to Sky but I haven't got the energy.
.